You deal with me
No account managers or handoffs. The person on the call does the work.
I started out doing marketing for small businesses under the name Total SB Marketing. Websites, Google Business Profiles, ads. The work was good, but I kept seeing the same thing: clients would get the leads and then lose them. A missed call on a Friday. A quote nobody followed up on. A form that went to an inbox no one checked.
So the work grew. CRM setup, automated follow-up, text reminders, documenting how the front desk handles a new inquiry. Somewhere in there it stopped being "marketing" and became making sure nothing falls through.
Rondary is the name for that. It comes from the Spanish rondar: to make the rounds. A night watchman makes the rounds. So does a good office manager. I make the rounds on every lead, from the first click to the booked job, and then I go around again.
The mark is a ring with one dot on it. The ring is the round. The dot is your next customer, and I don't stop circling until they're on the calendar.
Outside client work, I build my own apps. One is live and one is in development. See the lab.